This page is maintained by AppsGoneFree to explain our refund approach for paid promotional placements. Please review it before purchasing.
What this policy covers
This Refund Policy applies to paid app listings, featured placements, and advertising add-ons purchased through AppsGoneFree. It does not cover apps or in-app purchases made on third-party app stores.
When we issue refunds
- Your submission is rejected before it is published or promoted.
- A technical failure on our platform prevents your listing from going live for the purchased duration.
- You cancel the placement within 24 hours of purchase and the listing has not yet gone live.
- We determine that a listing was removed due to a violation of our Terms of Service after the refund window has closed.
When we do not issue refunds
- The listing was already published and visible to users for the purchased duration.
- Performance did not meet expectations (e.g., downloads, clicks, or upvotes) unless a guaranteed-performance package was explicitly sold.
- The app is later removed from an app store by the store or developer after publication.
- Refund requests are made outside the eligible windows described above.
How to request a refund
Send a refund request through our Contact page within 7 days of purchase. Include your order confirmation, the app name, and the reason for the request. We review requests within 3-5 business days.
Refund method
Approved refunds are returned to the original payment method used at checkout. Processing times depend on Stripe and your bank, typically 5-10 business days.
Changes to this policy
We may update this policy. The latest version will always be available here with the updated date at the top.
Contact us
For refund questions, use our Contact page.